Company | Innova

Work that gets done by itself

We’re implementing robotic process automation in certain administrative tasks to continue improving our efficiency.


At CLH Group, we’ve been working for several years now on automating our logistics services. Remote management of a large part of our facilities, autonomous access to terminals by road tankers to load fuel and operating and supervising the entire pipeline system from a single room are just a few examples of the level attained in this area.

Now, we’re looking towards innovation and technology to transfer automation to some administrative tasks in order to continue improving our efficiency. Thus, we’ve decided to use Robotic Process Automation - RPA.

“The Corporate Economics-Finance Department, in collaboration with Information Systems, is leading its implementation at CLH although it’s all still in a very initial phase,” explains the corporate director for this area, David Folgado.

“The implementation of RPA will help us grow as a company and increase our people’s motivation”
MORE ADDED VALUE. Dora Valdés, Digitization and Financial Efficiency Manager, works on implementing the RPA which will help improve the company’s efficiency.

An RPA uses existing flows and resources to do its work. It’s capable of replicating the actions of a human being interacting with a computer system user interface. “It’s software created to reduce manual intervention in the use of computer programmes and applications by automating repetitive tasks,” explains Dora Valdés, Digitization and Financial Efficiency Manager.

For example, the software can access a certain programme to process data or specific information by following a few pre-set rules. However, it can never make decisions as all issues requiring analysis or interpretation are kept in the hands of real people.

“The idea is to automate tasks, not redesign processes, allowing people to dedicate more time to tasks of higher added value and leaving work that is repetitive and mechanical yet no less essential to the robot,” says Dora Valdés.

A new culture

“We’ve chosen one liaison for each management area to look for opportunities and identify tasks and processes that can be made robotic,” says Dora Valdés. There are now 50 potential tasks that could be done automatically, a figure that will gradually increase. Likewise, we’ve done a lot of dissemination work in other departments to encourage them to start identifying processes that can be roboticized.

There’s no doubt this “automation culture” has come to stay. Although the first steps are always more complicated, the implementation of RPA will help us grow as a company and increase our people’s motivation and productivity. Hasn’t everyone at some time dreamed of having a machine do their work?