1. General conditions

Access to and use of certain services that are open to Users registered with CLH is provided through the Website, making it possible for such Users to gather information, interact, make consultations and perform transactions with CLH through the Website.

Details of the department that manages the Website are as follows:

Dirección de Comunicación y Relaciones Institucionales
Titán, 13 28045 - Madrid
Telephone number: 91 7746000

CLH reserves the right to modify the presentation and configuration of the Website, besides the architecture of the information, the services offered and the conditions under which these are presented, at any time and without prior warning, its main objective always being to improve the service offered to our customers.

Access to and use of the Website confers the status of User on the individual, and presupposes the prior reading and acceptance by the User of these Terms of Use as published on the Website. It shall be understood that with access to and use of the Website the User expressly, fully and without reservation accepts the contents of each and every one of the Terms of Use in the version published on the Website at the time of accessing same. Should the User disagree with the contents of the Website Terms of Use, he/she shall refrain from accessing its contents and making use of its services.

The Website User assumes, is aware of and accepts through the mere fact of accessing it, that the data and information regarding contents and other any other contents on the Website appear there solely and exclusively for information purposes, as information of a preliminary nature that is placed there for the attention of the User, and CLH does not guarantee its accuracy, due to the fact that at any given moment it may contain errors, lack of precision or not have been updated.

2. Terms of access and use

2.1 Terms of access

Access to certain services is made through User identification and Password, which means that the User first has to register.

Activation or registration of the User may be requested through the Website under the Contact option appearing there, by sending an electronic mail with his/her personal details, the service he/she intends to access and the reason for requiring such access. CLH may reject the request in those cases where the need for access is not considered to be suitably justified.

The Website access codes that are assigned to the registered User are of a personal, non-transferable nature.

2.2. Correct use of the Portal and the services

The User undertakes to use the Website and any of the services that can be accessed through it without entering into any activities that may be considered illicit or illegal, may breach the rights of CLH or third parties, or may infringe these Terms of Use, current legislation and, in general, any conduct that attacks, aids and abets or may constitute an outrage against respect for human dignity, the principle of non-discrimination for reasons of race, sex, religion, opinion, nationality or any other personal or social circumstance.

In using the services offered through the Website, the User undertakes, in general, to refrain from sending copies of messages to different mail lists, without taking into consideration whether it is a subject that is either appropriate or desired by the recipient, and from sending commercial communication by electronic mail or equivalent CLH electronic methods and, in particular, he/she undertakes to refrain from:

  1. Destroying, altering, rendering useless or damaging the CLH electronic data or documents in any other way.
  2. Obstructing access by other Users to the functioning and contents of the Website and its services through massive consumption of the computer resources through which CLH provides its services, or carrying out activities that are likely to damage, interrupt or generate errors in these systems.
  3. Using the system in an attempt to access restricted areas of the CLH or third-party computer systems.
  4. Introducing, through any method, programmes, viruses, macros or any other logic device or sequence of characters that cause or are likely to cause any kind of disturbance in the CLH or third-party computer systems that are providing the Website with services.
  5. Supplanting the identity of another User.
  6. Infringing the intellectual or industrial property rights of CLH, the authors of the contents or any third party.

2.3. Intellectual and industrial property. Correct use of the contents

All Website contents (including, but not limited to, databases, images, photographs, patents, industrial use models, drawings, graphics, text, audio and video files, and software) are the property of CLH or the providers of contents and applications which, where appropriate, have licensed or assigned their exploitation to CLH. The aforesaid contents are appropriately protected by Spanish and international rules and regulations governing intellectual and industrial property.

The architecture of the contents (understood to be the design, browsing capability, arrangement and taxonomy of the Website and its contents) is the exclusive property of CLH or its providers and is protected by applicable regulations concerning intellectual and industrial property issues.

All software used in the use and functioning of the Website is the property of CLH or its service providers and is protected by applicable regulations concerning intellectual and industrial property issues.

All CLH trademarks, signs, distinguishing marks or logos, its programmes and services that appear on the Website are the property of CLH and are duly registered or in the process of being registered.

When databases, images, photographs, patents, industrial use models, drawings, graphics, text, audio and video files, and software that are the property of CLH or its providers and appear on the Website, are made available for use by Users, under no circumstances does this mean the assignment of their ownership or the granting of a right of exploitation in favour of the User other than the use of these contents that legitimate use of the Website carries with it.

The User undertakes to use the Website contents with all due diligence and in a correct and licit manner and, in particular, undertakes to refrain from using the contents in any way and for purposes or effects that are contrary to law, morals or public order.

Any use of the Website contents, including reproduction, copy, sale, distribution, diffusion, publication, exhibition, public communication, transformation or modification of the contents is absolutely forbidden, unless CLH has first authorized this.

The User undertakes to refrain from suppressing, evading or manipulating the copyright and other identification details of the reservation of right of CLH or its providers.

3. Limitation of liability

CLH does not guarantee or take responsibility for any damages arising from:

  • Use of the Website by Users in an illicit, negligent, fraudulent manner and/or in any way that contravenes these Terms of Use.
  • The existence of any harmful viruses or programmes that are contained on the Website.
  • Non-availability of its services or contents, besides its maintenance.
  • Lack of validity or suitability to the needs of the Users of the services and information contained on the Website.
  • Non-fulfilment by third parties of the obligations related to the services provided through the Website.

4. Privacy and processing of personal details

4.1. General rules

CLH maintains a policy of full respect for and compliance with the confidentiality of the information processed through the Website and, in particular, with the protection of the personal details of its Website Users.

In this respect, CLH guarantees all Users, in the terms of Organic Law 15/1999, dated 13 December, concerning Protection of Data of a Personal Nature (Protección de Datos de Carácter Personal, hereinafter "LOPD"), that it will treat their personal details as confidential. It also guarantees that the server where these details are stored and processed possesses the necessary security measures for avoiding the alteration, loss, unauthorized processing and/or access to this information by third parties, bearing in mind the status of technology and the nature of the personal details processed and the risks to which they are exposed, whether due to human action or the physical or natural medium, all of which is in accordance with the stipulations of article 9 of the LOPD and the state or autonomous regional byelaws that complement that legislation. To this end, CLH guarantees that it has adopted the pertinent technical and organizational security measures in its installations, systems and files in accordance with the stipulations of Royal Decree 1720/2007, dated 21 December, through which the security measures applicable to automated files containing data of a personal nature are approved. CLH may only divulge Users' personal details and any other information that is in its possession to the authorized public authorities whenever required to do this in accordance with the legal and statutory regulations applicable to each case.

In fulfilment of all stipulations of the LOPD, the User shall receive detailed information regarding the processing and uses of his/her personal details in the Website 'User Register' option where User personal details are collected. Processing and use of the personal details must be explicitly accepted by each User.

The files that CLH is the registered holder of are duly registered in the General Register of Data Protection belonging to the Data Protection Agency.

All information provided by the User shall be used for the purposes envisaged in the procedure or action in question.

CLH notifies all Users that the information requested and obtained in the forms is only that which is strictly necessary for the correct provision of services. In the event that specific information is discretionary, the User will be duly informed.

The persons and processes having access to personal data are under the obligation to respect User privacy and the confidentiality of User personal details.

If this privacy and personal data processing should undergo modification in any way, an updated version of it will be offered on this page.

4.2. Data protection and User activation

CLH informs you that the User may exercise his/her rights of access, rectification, cancellation and challenge in relation to the processing of his/her details through the electronic mail address: infoclh@clh.es, or by sending a registered letter, attaching a photocopy of an identity document, to the offices:

CLH - Dirección de Comunicación y Relaciones Institucionales
Titán, 13
28045 Madrid

Use of the Website by the User means acceptance of these Terms of Use, that you acknowledge that the information and details you have provided the Website with are exact and true, and you consider yourself to be fully informed of the stipulations of art. 27 LOPD as regards the first transfer of data. Consent for the communication of data may be revoked at any time, although it will not have retroactive effects.

4.3. Browsing

Cookies are a set of data that an Internet server sends to the User navigator with information about the use that has been made of the server pages, and stores this information in a User directory file for it to be used on any subsequent visit to that server.

CLH wishes to inform its Website Users that the User browsing data will not be controlled by cookies.

5. Procedure in the event of any illegal activities being carried out

If CLH should learn that the User carries out, through the services made available through this Website, any activities that could possibly threaten the rights of third parties or that constitute illegal acts, CLH may take the necessary steps to prevent such activities from continuing and reserves the right to initiate the appropriate legal actions.

6. Applicable Legislation and Jurisdiction

These Conditions shall be governed in accordance with Spanish law.

The courts and tribunals of Madrid are hereby stated to be competent for the settling of any dispute that may arise from the existence, access to, use of , or contents of these Conditions, with express waiver of any other jurisdiction that may be cited.